FAQ

Questions we
get asked.

The straight answers, no sales page around them.

How much does a website cost?

We don't publish a price list — every project is scoped and priced individually, based on what you actually need. Tell us about the work and we'll come back with a proper figure, not a guess.

What services do you offer?

Web design, web development, e-commerce development, ongoing website support and maintenance, branding and graphic design, SEO, and AI chat and self-help tools built on a web platform we also built. We've also started offering AI & Automation consulting — an audit of where your business is losing time, then the automation that earns its place, proven first in our own operations. See the full list on our Services page.

Do you offer AI as a standalone product?

We don't, no — every AI build we ship sits on a web platform we built too. We won't deploy AI onto a site built elsewhere, and we don't sell it as a bolt-on.

Do you work with private businesses and SMEs?

Yes — it's most of what we do. Independent dental practices, recruiters, retailers, hospitality brands, tradespeople and local operators make up the majority of our client wall. Council and third-sector work sits alongside that, not instead of it.

How long do clients typically stay with you?

Most of the names on our client wall have worked with us for years, several for over a decade. That's the norm here, not a happy exception.

Do you offer ongoing maintenance?

Yes — it makes up most of our active client base, from single-page sites through to complex builds.

Do you work with councils and public-sector organisations?

Yes. We build and maintain sites for community and town councils and third-sector and advice organisations across Wales, built accessible and procurement-ready.

Do you only work with businesses in Wales?

We're a Wales-focused practice based in Cardiff, but we work with clients across Wales and the wider UK.

Can you build bilingual or Welsh-language sites?

Yes — we've shipped bilingual (Welsh/English) work, including an AI self-help tool deployed across 17 of 19 Welsh Citizens Advice bureaus.

Are your websites accessible?

Yes — we build accessible by default, which matters especially for the public-sector and third-sector clients we work with.

What does the procurement process look like for a council website?

We scope the work properly first — what the site needs to do, who it's for, what content and structure already exists — then come back with a clear, itemised proposal you can take through your own approval process. No published price list, because every council's starting point is different, but nothing vague either.

Do council websites need to meet accessibility standards?

Yes — public-sector websites in the UK are legally required to meet WCAG 2.2 AA. It's the same standard we build to by default across every site we ship, council or otherwise, so it's not an extra phase of work bolted on at the end.

How long does a typical council website project take?

It depends on the scope — a straightforward community council site is a matter of weeks, a larger site with bilingual content or bespoke features takes longer. We'll give you a realistic timeline once we've scoped the work, not a generic estimate.

What is the Citizens Advice Wales AI Self Help Tool?

It's an AI chatbot we built for Citizens Advice bureaus in Wales, giving people a first point of contact for common questions before or instead of waiting for an appointment. It's now deployed across 17 of 19 Welsh Citizens Advice bureaus, built on a web platform we also built — it's never sold as a standalone bolt-on.

Does the AI tool work in Welsh as well as English?

Yes — it works in Welsh and in English, which matters for a service that has to be genuinely accessible to bureaus and clients across Wales.

Do Citizens Advice bureaus need to meet accessibility standards?

Yes — as public-facing advice services, accessibility matters as much here as it does for councils and other public-sector sites. WCAG 2.2 AA is the standard we build to by default across every site we ship, not an extra phase bolted on at the end.

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Still got a question?

Tell us about the work and we'll answer it properly — no form to fight with.

How we work